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Crystal.4993 > Thank you for entering Comcast chat. My name is Crystal, how may I help you?
Micah > Hi there Crystal maybe you can answer a question I've had for quite some time but never had asked.
Crystal.4993 > Hello.
Micah > I have comcast cable internet (obviously) is there a firewall in place that would prevent me from accessing my computer from say at work.
Crystal.4993 > No, we allow VPN's yet don't support them.
Micah > Working example I have a computer runing FreeBSD (Unix) and I run ssh on it and I were to go to work and try to access my computer at home it timed out as if the computer wasn't there
Micah > just as though there was a firewall in place
Crystal.4993 > I'll check into this, one moment please.
Micah > Thanks
Crystal.4993 > Are you trying to run a server from home?
Micah > no.
Micah > I just have files on my computer at home that benifit me at work so from time to time i'd like to beable to access them yet have been unable to.
Crystal.4993 > Comcast doesn't support UNIX. You can try going on http://www.comcast.net forums where other customers may be able to assist you if they've had the same issue.
Micah > the thing is
Micah > it's not a unix question
Micah > that was just the example i was using
Micah > say for instance I were to be away from home say at work or a client's home and I tried to ping my ip address which right now is 68.60.XXX.XXX, I can't even ping it. (btw: I also just tried pinging it from my work machine)
Micah > and it could not be pinged
Crystal.4993 > This is an issue that we are unable to support, please contact your network administrator from work to see if they are blocking any traffic in or out.
Micah > They're not
Micah > I'm actually the assistant Network Admin.
Crystal.4993 > You should be able to ping your own IP address, there could be many issues that are stopping you and you can call 1-800-COMCAST to have this escalated.
Crystal.4993 > Your reference number is
Crystal.4993 > 16679827
Micah > Thanks.
Crystal.4993 > You're welcome. Is there anything else I can help you with?
Micah > no that's it
Micah > I'll try the forums first
Crystal.4993 > To protect your computer and connection to the Internet, please ensure you have the latest security updates from Microsoft (www.microsoft.com/security). If you have any questions visit our Online Security Section in the Service Center on Comcast.net. To print this chat click View Transcript, Email, enter your email address, and the transcript will be sent to you. Thank you for using Comcast chat. Have a nice night.
Crystal.4993 > Analyst has closed chat and left the room

 

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